1. Check your benefits
Review your plan documents or contact the approved benefits administrator. Ask about eligibility, covered services, provider rules, medication, storage, travel, and prior authorization.
For employees and families
Understand your fertility support options
Fertility and family-building support varies by employer, health plan, location, eligibility, and personal circumstances. Start by confirming what is actually available to you.
Four useful first steps
2. Prepare your questions
Write down what you need to understand about testing, treatment choices, costs, timing, clinic communication, and available support.
3. Protect your privacy
Use the approved private support route. Avoid sending medical records, urgent symptoms, or detailed health information through general employer or marketing channels.
4. Use qualified care
Medical questions, symptoms, diagnosis, and treatment decisions belong with an appropriately qualified healthcare professional who understands your situation.
Questions to ask about employer support
- Who is eligible, and are partners or dependents included?
- Which services and family-building paths are covered?
- Must I use a particular network or administrator?
- What costs, limits, approvals, or deadlines apply?
- Who can see my information?
Before you contact us
Do not include medical records or urgent symptoms. This website provides general information and is not an emergency service or a substitute for medical advice.
Go to the patient inquiry form